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Customer Service: Benefits & Guarantees
Shopping at Shoebuy is risk-free. Shoebuy guarantees your satisfaction by offering the following benefits on every purchase:
Free Shipping
Enjoy free shipping anywhere in the United States. UPS Standard Ground Service is free to Shoebuy.com customers. Allow 3-10 business days for receipt within the United States.
Free Shipping offer does not apply on shipments to Canada.
Expedited Shipping
If you would like to pay for UPS 2nd Day Air or UPS Next Day Air shipping, complete your purchase and then contact Shoebuy.com Customer Service at 1-888-200-8414. A flat rate fee will apply if the merchandise is available for expedited shipping.
No Sales Tax
Enjoy no sales tax on every order. Shoebuy pays all applicable sales tax for you.
Free Returns & Exchanges
We guarantee that you will be 100% satisfied.
If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you.
Products that you return or exchange must be unworn.
Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
Whether you are making a return or an exchange, Shoebuy will:
- Provide you a pre-paid shipping label for your order to send your return item(s) back to us.
- Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase.
- For exchanges, charge the same credit card for the purchase total of
each new item. As always, Shoebuy will honor all promotions used toward your original purchase and will ship the new item(s) to you free of charge.
Free returns do not apply to Canadian orders.
Click here to visit the Returns & Exchanges page
110% Price Guarantee
If you find a product for a lower price on another website, we will refund you 110% of the difference between the lower price and Shoebuy's price. We'll even refund the difference if we lower the price at Shoebuy.com!
Rules:
- The item must be in stock in the same style, size and color that was purchased from the Shoebuy.com website.
- The website where you find the lower price cannot be an auction site.
- Shipping charges, promotions, and taxes, if any, will be included when calculating
the price difference.
- Offer is valid for 10 days after you make your purchase.
To receive your refund:
- Order the item that you want from Shoebuy.
- Send an email to prices@shoebuy.com with: (1) your Order Number,
(2) the URL of the site where you found the item, and
(3) instructions how to find the item.
- After receiving your email, Shoebuy will verify the website where you found the
lower price, give you the discount, and send you an e-mail with your new total.
100% Safe Purchase Guarantee
We guarantee that any purchase you make on the Shoebuy.com website will be 100% safe.
Although we never intend to have an incident of credit card fraud, if unauthorized
charges are made to your credit card as a result of doing business with Shoebuy,
you will pay nothing.
The Fair Credit Billing Act states that your credit card
provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card
provider does have you pay any of the $50.00 it can charge, Shoebuy will cover the expense,
up to the full $50.00 if the unauthorized use of your credit card resulted through no fault
of your own from purchases made on the Shoebuy.com website while using Shoebuy's secure server.
If such an event does occur, you must notify your credit card provider.
Shoebuy's servers use Secure Sockets Layer (SSL), an encryption technology that
works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only
Shoebuy can read a buyer's personal information.
Shopping online at Shoebuy is statistically safer than using your credit card at a restaurant or
department store. Technical experts point out that online purchases without human intervention
are far safer than traditional credit card transactions because the information is
immediately encrypted into a scrambled message that can only be decrypted by an authorized
computer.
You will join millions of other customers who have safely shopped over the
Internet. We're certain after successfully shopping online at Shoebuy, you will be on your way to
appreciating the convenience and security of shopping from home.
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